General Terms and Conditions

These General Terms and Conditions apply to all treatment contracts between Stella Lobzhanidze (the "Practice") and patients.

Any terms of the patient that deviate from these terms shall not be recognised unless the Practice has expressly agreed to them in writing.

The treatment contract is concluded when an appointment is made and attended. For patients who are minors, the consent of their parents or legal guardians is required.

The practice reserves the right to refuse treatment without giving reasons.

Making appointments: Appointments are given by prior arrangement. Appointments are confirmed in writing or by telephone.

Cancellation: Appointments may be cancelled free of charge up to 24 hours before the agreed time. In the case of later cancellation or failure to attend, we reserve the right to charge a cancellation fee of €50.

Late arrival: If a patient arrives more than 15 minutes late, the appointment can no longer take place and will be treated as a failure to attend.

Treatment is provided in accordance with accepted standards of dental practice and current scientific knowledge. The patient is informed of the diagnosis, alternative treatments and risks.

The patient is obliged to disclose all information relevant to the treatment (pre-existing conditions, medication, allergies) in full.

Follow-up treatment and check-up appointments form part of the treatment and must be attended.

Fees: Fees are based on the fee schedule for dentists and become due once the service has been provided.

Payment: Invoices are payable immediately upon receipt without deduction. In the event of late payment, default interest of 8% p.a. will be charged.

Cost estimate: For more extensive treatment, a non-binding cost estimate will be provided on request.

Insurance: Claims to the health insurer are submitted directly by the patient. We will assist you with the application.

The statutory warranty provisions apply to dental services. The warranty covers the proper execution of the agreed service.

Dental prostheses: We provide a 2-year warranty on dental prostheses, provided they are properly cared for and regular check-up appointments are attended.

Exclusion: The warranty shall not apply in the event of improper handling, failure to follow aftercare instructions or external influences.

The Practice's liability is limited to intent and gross negligence. In the case of slight negligence, the Practice shall only be liable for breach of essential contractual obligations.

Liability for indirect damage, consequential loss and loss of profit is excluded to the extent permitted by law.

No liability is accepted for the success of treatment.

The Practice is bound by medical confidentiality. All patient data is treated confidentially and used solely in connection with treatment.

Personal data is processed in accordance with the privacy policy and the provisions of the GDPR.

A 24-hour emergency service is available outside opening hours. Emergency treatment is provided according to urgency and available capacity.

An emergency surcharge of €30 is charged for emergency treatment outside regular opening hours.

Amendments: Any amendments to these Terms and Conditions must be made in writing. There are no oral collateral agreements.

Severability clause: Should individual provisions be or become invalid, this shall not affect the validity of the remaining provisions.

Place of jurisdiction: The place of jurisdiction is Vienna. Austrian law applies.